Position:             Fulfillment Logistics Agent, Business Relations & Logistics Team

Category:            Part-Time, Temporary

Location:             New York, NY

Posting Date:     July 2011

Organization Overview

DonorsChoose.org engages the public in public schools by giving people a simple, accountable, and personal way to do something about educational inequity. Public school teachers from every corner of America post classroom project requests on our site. Then, “citizen philanthropists” can support the projects that most inspire them. To date, more than 180,000 teachers and 5 million students from low-income families have received $85 million of books, art supplies, field trips, and other resources. Fast Company recently named DonorsChoose.org the first nonprofit to make the list of the World’s 50 Most Innovative Companies, and GOOD magazine highlighted DonorsChoose.org as one of 30 Places We Want to Work. Learn more at DonorsChoose.org/about.

Team Overview
The Operations Team delivers on the DonorsChoose.org mission.  We work directly with teachers, donors, and suppliers to enable an effective, streamlined user experience.  To ensure the end-to-end integrity of every project request, the Operations Team manages communications and systems that guide projects from submission through fulfillment.  We also coordinate the donor thank-you process, the rewarding final touch to the work performed by DonorsChoose.org.  With a focus on productivity gains, continuous improvement, and scalable technology to better serve teachers and donors, the Operations Team collaborates daily with other teams to keep our program running smoothly.  And we have a lot of fun.

Position Responsibilities

The Fulfillment Logistics Agents will work with the Operations Team to support procurement processes, handle ordering exceptions, and perform teacher customer service. These positions will work exclusively with the Business Relations & Logistics Team, which oversees the fulfillment of funded projects to ensure teachers get the learning materials they request. We have a total of 3 positions to fill.

• Use our back-office system to send purchase orders to our vendors

• Answer teachers’ questions about their materials via email and phone and ensuring timely, helpful responses

• Handle ordering exceptions that stem from discontinued, out-of-stock and backordered items

• Collect, enter and organize data

• Communicate with our vendors via email and phone

• Perform other administrative duties as needed

 Position Qualifications

The right candidate is motivated by our mission and entrepreneurial, goals-driven culture.  We seek a team player who is/has:

• Strong work ethic

• Thorough, self-sufficient and able to follow detailed instructions

• Comfortable with administrative and repetitive tasks

• Ability to learn quickly in fast-paced environment, creatively solve problems

• Strong computer skills

• Bachelor’s degree is not required but is strongly preferred

Hours & Compensation

These are part-time, temporary positions with a time commitment of 15-25 hours/week. Hours will be flexible based on the candidates' schedules, but must fall during our business day (10AM to 6PM Monday-Friday). Compensation is $14 per hour. Positions are for an immediate start (late July/early August) and candidates must be available for at least two - three months from the start date and able to work out of the DonorsChoose.org national office in midtown Manhattan.

To Apply

Please send an email with ONE attachment containing both a resume and cover letter to BRrecruiting(at)donorschoose(dot)org attention Ellen Casey. Include only “Fulfillment Logistics Agent” in the subject line. In the email’s body, please indicate how you heard about the position. No calls, please.

DonorsChoose.org is an equal opportunity employer committed to developing the skills and leadership of people from diverse backgrounds.