What do I have to do when I receive an e-mail about a discontinued item?
If a vendor reports that any item is no longer available, we'll notify you via email and include a link to a replacement order form. Complete the replacement order form on our website within 10 days of receiving the email, following these steps:
- Review the items that need to be replaced on the lefthand side of the window.
- Browse the websites of our preferred vendors (listed on the form) for a suitable replacement item(s).
- Complete the form with the item name, number, price and quantity for each replacement item.
Once your order is reviewed and processed by DonorsChoose.org staff, the replacment order will be sent to the vendor(s) and you'll be notified via email.
Guidelines for replacement items:
- Must be from one of our preferred vendors listed on the form.
- Must fit the objective stated in the project with the discontinued item(s).
- The final cost of the replacement item(s) cannot exceed the cost of the original item(s) - that's the "amount left to work with" on your order form. You don’t have to factor in shipping and handling fees.
If you don't need any replacement item(s), you'll still be asked to provide a Thank You Package using the materials you've received. If you can't complete your project and a Thank-You Package, contact us as soon as possible.
