What does my order status mean?
How to understand your order status:
- Ordered by DonorsChoose.org
We have placed your order and are waiting for the vendor to provide an update about the status of your materials. Vendors occasionally ship items before giving us an update, so tell your school office or any individuals who receive packages that you're expecting these materials.
- Available and being processed by [VENDOR]
The vendor has received and confirmed your order for this item. The item should arrive at your school within 4 weeks and if there's more than one item they may arrive in separate shipments. Tell your school office or any individuals who receive packages that you're expecting these materials.
- Not available. Click here to choose a replacement.
The item you requested is not available from this vendor. Click the link to complete a replacement order form.
- Backordered. Expected Ship Date: MM/DD/YY
Your item is on backorder. Tell your school office or any individuals who receive packages that you're expecting these materials. If you don't receive your item(s) shortly after the expected ship date (or within 6 weeks of the order date if there's no expected ship date), contact us.
- Shipping Information Received MM/DD/YY
We received information from the vendor that the item was processed and shipped, but do not have tracking information. For more information on shipping timeframes and what to do if you have not received your materials, visit our Help Center.
