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Teacher FAQs

I use Hotmail, AOL, Yahoo Mail, or Outlook 2003. How do I add DonorsChoose.org to my "safe" list?

Hotmail
1. Log into your Hotmail account.
2. Go to the "Options" page. (upper right of screen)
3. On the left side of the page, click "Mail", and then click "Junk E-Mail Protection".
4. Click on "Safe List".
5. In the "Type an address or domain" window (a domain is the part of an e-mail address that follows the @ sign) please type "donorschoose.org", and then click "Add".

AOL 7, 8
You need to place an email ID in your AOL 'Address Book'. Here's how:
1. Go to Keyword Mail Controls.
2. Select the screen name that you use for DonorsChoose.org.
3. Now choose 'Customize Mail Controls' For This Screen Name
4. For AOL 7.0, include in the section, "exclusion and inclusion parameters", the domains from which DonorsChoose.org email is sent: donorschoose.org.
5. For AOL 8.0, choose "Allow mail from AOL Members and addresses listed".
6. Type: donorschoose.org
7. Click Add.
8. Choose "Ok" displayed at the bottom.

AOL 9.0
The best way to ensure that you will receive your DonorsChoose.org email is to place an email ID in your "Person I know" buddy list. All mail you receive from this email ID will pass through the filters.

Yahoo
Yahoo mail uses combination of bulk mail folders and filters. If you are not receiving emails from DonorsChoose.org, check your "Bulk Mail," locate the DonorsChoose.org email, and choose "this is not Spam," next to the "From" field.

Or to create filter for DonorsChoose.org emails:
In Yahoo mail, click the "Mail Options" link on the top-right navigation bar, and then choose "Filters" located on the left side of the page, under the Spam column.
To create a new filter, click the "Add Filter" link on the Filters page.
1. Choose the field you want to match in the incoming message. For example, select the one of the following headers: From, To/Cc, Subject, or Body to match.
2. Choose the criterion by which you want a match to be made. For example: contains, ends with.
3. Enter the text string to compare. For example: @donorschoose.org.
4. Choose the destination folder to which you would like the message delivered. For example: DonorsChoose.org. Note you can create a folder by selecting [new folder].
5. If you have more than one filter, you'll also see "up" and "down" arrows to the right of the filter list. Use these buttons to select the placement of your new filter within your existing sequence of filters. Filter order is important because Filter 1 will be the first filter applied to an incoming message, Filter 2 will be the next, and so on until a match is made or all filters are passed. If no filters match an incoming message, it will be delivered to your inbox.
Be sure to click the "Add Filter" button to put your new filter into effect, after you've selected a folder in which to file the e-mail.

Outlook 2003
In Outlook 2003, the Junk E-Mail Filter is turned on by default. The first time Outlook 2003 moves a message to the Junk E-mail folder, it will notify you with a dialog box.
To change junk e-mail settings in Outlook 2003:
1. On the Tools menu, select Options.
2. In the Options dialog box, in the E-mail section, click Junk E-mail.
3. Choose the level of junk e-mail message protection you want. Click OK.

To add a sender to your Safe Senders List, Safe Recipients Lists, or Blocked Senders List:
1. Right-click on a message from the sender.
2. Point to Junk E-mail, and click either Add Sender to Safe Senders List, Add Sender to Blocked Senders List, or Add Recipient to Safe Recipients Lists.

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