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Help
Teachers
Communicating with DonorsChoose.org
How can I contact you?
How do I find my project ID#?
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Registering/My Account
Who can use DonorsChoose.org?
How do I open a teacher account?
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Account Photo
I am having trouble uploading my photo to DonorsChoose.org. How can I crop it to the right size?
What measures should I take to protect my students’ privacy in our account photo?
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Submitting a Materials Project
What kinds of resources may be requested?
How much can a student project cost? How long is it likely to take until the project is funded?
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My Points
What is the Points and Benefits System and how does it work?
How do I earn, spend, or lose points?
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My Thank-You Punctuality
What is thank-you punctuality?
How is my thank-you punctuality calculated?
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My Posted Project
How many projects can I have posted/in process at any given time? What does "in process" mean?
How long does an un-funded project stay on the website?
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Confirming a Funded Project
What should I do if the link in the email doesn't work?
My project is fully funded, so why haven't I received the confirmation email?
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Materials for a Fully Funded Project
What should I do if I haven't received the materials for a funded project?
When Can I Expect My Materials to Arrive?
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Class Trip or Visitor
Who can submit a project for a Class Trip or Class Visitor?
How do you verify the prices for a field trip?
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Special Requests
What is a Special Request?
Who can submit a Special Request?
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My Thank-You Package
What is a thank-you kit?
What should I do if I lost my thank-you kit or never received it?
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General Information
Where can I see DonorsChoose.org's financial statement and Form 990 tax return?
Donors
Making Donations
Can I donate the materials themselves rather than make a cash donation?
Can I partially fund a project? What happens if the remainder is not funded by other donors?
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Feedback / Thank You Packets
How do I know that student projects are sound and that materials will be used as promised? What feedback do I receive from the classroom?
How am I acknowledged for my gift? When can I expect to receive feedback?
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Gift Certificates & Account Credits
What happens when a project expires?
How do I use a gift certificate to fund a student project?
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Proposal Pricing & Fulfillment Costs
How is the project price tag calculated?
How much is the fulfillment fee and what does it cover?
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Matching Gifts & Corporate/Foundation/Institutional Donations
How do I give via my donor advised fund, foundation, or company?
Can my company make a matching gift?
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Financial & Mission Information
What teachers and schools can use your site?
Why is DonorsChoose.org only available to public schools?
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Our Mission & Organization
Mission & Philosophy
What is the mission of DonorsChoose.org?
Why is DonorsChoose.org needed?
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Social Impact
What kinds of schools does DonorsChoose.org support?
What impact does DonorsChoose.org have?
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Spreading the Word
Other than funding student projects, are there other ways to help students at DonorsChoose.org?
How do I share a student project I am interested in funding with friends and family?
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Working Together
Does DonorsChoose.org license its software or model?
How do I apply for a job at DonorsChoose.org?
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The Fine Print
How is DonorsChoose.org structured?
How is "high need" defined at DonorsChoose.org?
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