We’re hiring!
Position:
Operations Associate, Vendor Relations & Fulfillment Team
Location:
Organization
Overview
DonorsChoose.org is a simple way to fulfill needs and foster innovation
in
Team
Overview
The Operations Team delivers on the DonorsChoose.org mission. We work directly with teachers, donors, and
suppliers to enable an effective, streamlined user experience. To ensure the end-to-end integrity of every
project request, the Operations Team manages communications and systems that
guide projects from submission through fulfillment. We also coordinate the donor thank-you
process, the rewarding final touch to the work performed by DonorsChoose.org. Inspired by productivity gains, continuous improvement,
and scalable technology to better serve teachers and donors, the Operations Team
collaborates daily with other teams to keep our program running smoothly. And we have a lot of fun.
As part of the Operations Team, the Vendor Relations & Fulfillment
Team’s fundamental responsibility is to manage two interdependent roles:
·
Building scalable procurement systems to ensure
funded projects are fulfilled and materials are delivered without delay
·
Developing relationships with our business
partners to drive first-rate supplier performance, pricing, and partnerships
Position
Responsibilities
The Associate will focus on the following to support vendor relations,
fulfillment, and quantitative analysis functions:
·
Monitoring and measuring vendor performance
o
Driving vendor compliance with our unique
business rules
o
Communicating with vendors via email and phone
o
Applying analysis to illuminate trends in vendor
performance and opportunities for better pricing
·
Collecting and analyzing data to maintain and
strengthen a robust directory of select companies with whom we transact
·
Troubleshooting issues stemming from procurement
and related website functionality and tools
·
Answering teachers’ fulfillment and materials
inquiries and performing other customer service functions
·
Fulfilling projects by purchasing teachers’
requested resources online and via our electronic procurement system
·
Handling order and invoice exceptions and
resolving their root causes
·
Developing procedures and policies to support
business rules
·
Creating specifications for related website
features to streamline processes
·
Performing other team duties as needed
Position
Qualifications
The right candidate is motivated by our mission and entrepreneurial,
goals-driven culture. We seek a team
player who is/has:
·
Innovative and process oriented – excited and
able to generate creative ideas for new ways to increase productivity
·
Highly organized, detail-oriented, and able to
coordinate and prioritize multiple activities simultaneously
·
Excellent quantitative and analysis skills
·
Computer literacy
o
Advanced proficiency in Microsoft Office,
particularly in Excel and Outlook
o
SQL knowledge a strong plus
o
Tech savvy, comfort in online environment, and
willingness to learn new programs
o
Experience with issue tracking systems such as
FogBugz a plus
·
Comfortable with repetitive tasks while alert to workload
trends and improvement opportunities
·
Strong speaking, writing, interpersonal, and
presentation skills
·
A problem-solving philosophy and customer service
orientation
·
Desire to work in a fast-paced, startup environment;
flexible to meet team needs; and excitement to take on challenges with a sense
of humor
·
College degree (required) and up to 2 years of work
experience (preferred)
Compensation
DonorsChoose.org offers a competitive salary with excellent benefits,
which include health, dental, and vision coverage; a non-contributing 401K
plan; and 5 weeks paid vacation plus national holidays.
To
Apply
Please email a resume and cover letter, addressed to Jonathan Evans,
to jonathan(at)donorschoose(dot)org and include only “Operations Associate” in
the subject line. The deadline to apply
is July 2, but candidates will be considered on a rolling basis.