DonorsChoose.org is hiring! Help us grow our Operations team!

Operations Associate at DonorsChoose.org

Organization Description

DonorsChoose.org is a simple way to fulfill needs and foster innovation in our public schools. At this not-for-profit web site, teachers submit projects for materials or experiences their students need to learn. These ideas become classroom realities when concerned individuals, whom we call Citizen Philanthropists, choose projects to fund.

To ensure the integrity of its philanthropic marketplace, DonorsChoose.org screens every teacher project, purchases the resources from our vendors, and compiles photos, student thank-you letters, and an expenditure report for each donor.

On November 15, 2007, DonorsChoose.org opened its doors to every public school in the nation. Though the idea is simple, a great deal of work goes into making it a reality. We need your help!

The area: Operations

The Operations Team keeps DonorsChoose.org running. Among a variety of activities, we field teacher inquiries, order materials, and process all the "thank-you" notes that teachers and students send to the donors who fund their projects.  Operations team members should be motivated, organized, responsible, accountable, knowledgeable and able to work in a fun, fast-paced, team-oriented environment.

The role: Operations Associate

The Operations Associate will work within the Operations Team to improve DonorsChoose.org's operations. The Operations Associate will guide teachers' project requests from submission to funding; this involves screening project essays, buying materials once projects are fully funded as well as coordinating the donor thank-you process, termed "the special sauce" of DonorsChoose.org's work and possibly the single process that compels donors to keep giving. The Operations Associate will also communicate with teachers and vendors to ensure the most effective experience for public school teachers across the US. The Operations Associate's role is instrumental to DonorsChoose.org's aggressive growth in 2008-9.

Responsibilities include: Assisting with teacher and vendor relations, ensuring timely delivery of high quality donor thank-you packages, and streamlining overall work-flow systems to enable DonorsChoose.org to scale nationally.

Qualifications:

· BA/BS

· Passion for non-profit work

· Experience in systems design, workflow automation, and associated technology is preferred

· Excellent communication and writing skills

· Ability to conceive and execute a wide variety of projects quickly while working with limited resources

· Talent for pushing work out to the front-end user (for example, peer-to-peer customer service and do-it-yourself tools)

· Creativity, independence, organization, focus, detail-orientation, and desire to work in a fast-paced start-up environment

· High degree of computer and internet literacy (proficiency in Microsoft Office required, knowledge of SQL preferred) and comfort in an online environment

· Prior work experience at an Internet-enabled, consumer business that has a large back-office fulfillment/customer service operation would be ideal

· Sense of humor

Benefits:

· Located in midtown Manhattan near Penn Station

· Full health benefits

· Flexible hours

· Generous vacation time

· Fun and creative work environment

· Salary commensurate with experience

Application Instructions:

To Apply: Send your resume, cover letter and the name and phone number of two references to César Bocanegra via e-mail: cesar (at) donorschoose (dot) org. Please include the title "Operations Associate" in the subject line.